How it works
DAP has an integrated live submission, case tracking and reporting platform called The Portal. This makes doing business with the ClearDebt Group easy, effective, compliant and transparent.
The process made simple.
Where do I start?
Create an account. This only takes a couple of minutes. Please ensure that our email address is in your safe senders list as you will be receiving email confirmation for your account.
Submitting a Case
Login with your username and password and input your client's details. Once the case is created, fill out the required information. Once submitted, we will advise your client on the most suitable options available to them.
How do I know what's happening with a case?
The portal emails case status updates when a case progresses to the next status. The enables you to be kept in the loop and maintain your client relationship at all times.
When do i get paid?
After payment is received from the client, Introducer payments are made on the next 15th of the month.
Want to know more ?
Call us on 0800 043 4355 or get started now...
Process Flow
This is a general flow for the cases through the group; each product will follow a slightly different process with different statuses.
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Case statuses
Each solution has stages that the case passes through. Each time a cases progresses to a new status you will be notified via email. Below is an outline defining each stage of the process solution.
Debt Management
Not Contacted
The case has been submitted through the portal and we are attempting to contact your client. If no contact is made after three days of attempts we ask the introducer to re-contact the client.
Contacted
The client has been contacted and the solution process has started.
Pack Sent
The authorization and case file information pack has been sent to the client for verification and signing.
Pack back
The information pack has been returned.
Payment received
The client has made their first payment.
Paid
The introducer fee has been authorised. Payments made on the 15th of the month after client makes their first payment.
Paid Completed
The Introducer fee has been paid in total.
IVA
Not Contacted (as above)
Contacted
Pack Sent
Pack Back
Awaiting further information
Chasing the client for more case information
Drafting proposal
The drafting of the proposal for the creditors
Creditor meeting booked
The date for the creditor meeting has been confirmed
Payment received
The client has made their first payment
Paid
The introducer fee has been authorised. Typically introducers payments are made over 4/5 months, on the 15th of each month as client makes payment into their IVA.
Paid Completed
The Introducer fee has been paid in total.
Repossession
Not Contacted (as above)
Contacted
Payment Received
Client payments are taken, usually by credit/debit card, before paperwork sent out.
Case Passed to Solicitor
A Solicitor will take the case and provide legal assistant in court.
Case Closed
Case has completed.
PPI Reclaims Management
Not Contacted (as above)
Contacted
Loan agreement received
Stage 1 Authority doc’s requested
Stage 1 authority doc’s received
Passed to solicitors
Accepted/Rejected by solicitors
Stage 2 Auth doc’s requested
Stage 2 Auth doc’s received
Case proposal made
Case pending resolution
Case settled
Payment received
The client or body making refund has made payment to us.
Case Closed
Case has completed.
Paid Completed
The Introducer fee has been paid in total.
Bankruptcy
Not contacted
Contacted
Appointment made
Agreed awaiting documents
Documents received waiting payment
Payment received
Paid
Paid completed
